IT foundations
IT Support Essentials
Develop a practical approach to diagnosing computer issues and helping users work with technology.
What you’ll learn
- Understand computer hardware and software
- Troubleshoot common technical issues
- Communicate support steps clearly
Programme outline
01Computer systems
Guided learning and practical exercises focused on computer systems.
02Troubleshooting practice
Guided learning and practical exercises focused on troubleshooting practice.
03User support and documentation
Guided learning and practical exercises focused on user support and documentation.
A certificate you can verify.
After training, achieve 50% or higher in your assessment to download your personalised certificate. Each certificate has a unique verification code.